Stakeholder Engagement  
Responses To Stakeholder Concerns
Key topics and concerns that have been raised through stakeholder engagement and our response to these are as follows:
Stakeholders:
Shareholders and Investors
Concern Areas:
Business Performance
Improved ROI
Effective financial and non-financial risk controls
Fair business practices
No defamation
L&T's Initiatives:
Transparency of business plans to investors
Uninterrupted dividend
Showcasing performance on non-financial disclosures in sustainability report
Carbon Disclosure projects
Dow Jones Sustainability Index
Stakeholders:
Suppliers / Contractors
Concern Areas:
Timely payments
Repeat orders
Price reduction
Different purchase processes by businesses as per the projects / establishment requirements
L&T's Initiatives:
Regular visit to suppliers' and contractors' facilities
Combined Environmental & Social Code of Conduct for suppliers included in the supplier agreements
Screening, assessment, audits related to quality & EHS aspects are conducted. Providing support to implement resource conservation initiatives at select suppliers' premises
Cost effective price negotiations
Stakeholders:
Employees
Career growth
Employee benefits
Skill development
Effective / high-quality training programmes
L&T's Initiatives:
Attracting and retaining talent
Promoting people wellness
Functional and soft-skill development programmes
Improving leadership skills
Development and continual improvements in programmes for structured learning and development of workforce
Stakeholders:
Community
Expectation of livelihood creation
Improvement in overall living standard
Water and sanitation
Development of the community infrastructure
L&T's Initiatives:
Education, health and skill development for the benefit of communities around L&T establishments and project sites
Access to drinking water and sanitation in water stressed regions
Implementing Integrated Community Development programmes
9 Construction Skills Training Institutes (CSTI) impart training in formwork, carpentry, bar-bending, steel-fixing, masonry, construction, electrician skills and welding
Stakeholders:
Customers
Timely completion of projects
Confidentiality
Competitive contract price bid
Innovation and state-of-the-art engineering techniques
High safety standards
Transparency in energy, water, GHG emissions performance
L&T's Initiatives:
On-time project completion
Deeper customer connect at multiple levels
Tighter project monitoring and control
Increased after-sales support
Regular monitoring of project KPIs – Safety, water, energy, GHG emissions, etc.
Stakeholders:
Government
Practicing fair and ethical business trade in all spheres - Economic, Environment and Social aspects
L&T's Initiatives:
Continual improvement in efforts for ensuring transparency in the triple bottom-line (people, planet & profit) disclosures through various mandatory and non-mandatory disclosures like BRR, DJSI and CDP
Stakeholders Concern Areas L&T's Initiatives
Shareholders and Investors
Business Performance
Improved ROI
Effective financial and non-financial risk controls
Fair business practices
No defamation
Transparency of business plans to investors
Uninterrupted dividend
Showcasing performance on non-financial disclosures in sustainability report
Carbon Disclosure projects
Dow Jones Sustainability Index
Suppliers/Contractors
Timely payments
Repeat orders
Price reduction
Different purchase processes by businesses as per the projects / establishment requirements
Regular visit to suppliers' and contractors' facilities
Combined Environmental & Social Code of Conduct for suppliers included in the supplier agreements
Screening, assessment, audits related to quality & EHS aspects are conducted. Providing support to implement resource conservation initiatives at select suppliers' premises
Cost effective price negotiations
Employees
Career growth
Employee benefits
Skill development
Effective / high-quality training programmes
Attracting and retaining talent
Promoting people wellness
Functional and soft-skill development programmes
Improving leadership skills
Development and continual improvements in programmes for structured learning and development of workforce
Community
Expectation of livelihood creation
Improvement in overall living standard
Water and sanitation
Development of the community infrastructure
Education, health and skill development for the benefit of communities around L&T establishments and project sites
Access to drinking water and sanitation in water stressed regions
Implementing Integrated Community Development programmes
9 Construction Skills Training Institutes (CSTI) impart training in formwork, carpentry, bar-bending, steel-fixing, masonry, construction, electrician skills and welding
Customers
Timely completion of projects
Confidentiality
Competitive contract price bid
Innovation and state-of-the-art engineering techniques
High safety standards
Transparency in energy, water, GHG emissions performance
On-time project completion
Deeper customer connect at multiple levels
Tighter project monitoring and control
Increased after-sales support
Regular monitoring of project KPIs – Safety, water, energy, GHG emissions, etc.
Government
Practicing fair and ethical business trade in all spheres - Economic, Environment and Social aspects
Continual improvement in efforts for ensuring transparency in the triple bottom-line (people, planet & profit) disclosures through various mandatory and non-mandatory disclosures like BRR, DJSI and CDP
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Through Attention
   
Water Positive
Campuses
   
L&T Creates History
in Nuclear Construction
   
Cream of
The Crop
   
Safer Project Execution
Also Reduces Costs
Safety First
   
Soil for Water –
A Winner All Round
   
Re-powering
Fallow Lands
   
Digitally Driven
Schooling
   
Keeping an Eye on
Mumbai - The L&T Way
Improving Attendance Through Attention
   
Water Positive Campuses
   
L&T Creates History in Nuclear Construction
   
Cream of The Crop
   
Safer Project Execution Also Reduces Costs
Safety First
   
Soil for Water –
A Winner All Round
   
Re-powering Fallow Lands
   
Digitally Driven Schooling
   
Keeping an Eye on
Mumbai - The L&T Way
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