Product Stewardship
Customer Delight
L&T customises the design and delivery of its products and technologies to fulfill the varied needs of its customers. Be it infrastructure, engineering or smart world segments; we are not content in merely meeting customer expectations but work towards exceeding them. Our indigenously developed offerings focus on quality, as we continuously pursue operational excellence, supply chain management, resource utilisation and cost optimisation.
Customer satisfaction surveys are regularly conducted across all businesses, and the feedback received is weaved into our operations. The Heavy Civil Infrastructure business collects and reviews customer feedback on product quality on a monthly basis. The Power business obtains feedback through Voice of Customer (VoC) surveys. The results of this year’s survey show an increase in satisfaction levels. The Buildings and Factories business collects on-site feedback from customers every quarter, on a scale of 1 to 10 (10-Excellent, 1-Poor). In the year 2016-17, it received 320 responses from 93 project sites across various clusters with a total score of 8.2. Senior management takes part in reviewing feedback and suggest corrective and preventive actions in areas which receive below average scores.
India’s Pink City is also India’s First Smart City
L&T was entrusted with the task to transform Jaipur into a smart city by Jaipur Development Authority, Government of Rajasthan. As a Smart City, it ensures 24x7 surveillance and facilitates on-line access to wide-ranging information about the city, its rich culture, historic locations, utility centres and e-Governance formalities at the click of a button. A host of smart solutions were incorporated including Wi-Fi hotspots, digital facilities at public hospitals, interactive information kiosks, surveillance cameras, video surveillance through cameras at tourist sites, environmental sensors, parking information systems and remote kiosks with facility management services. The task called for quick integration of highly-sensitive information and communication-based smart technology services, and L&T responded to the call with state-of-the-art ‘smart solutions’.
   
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Improving Attendance
Through Attention
   
Water Positive
Campuses
   
L&T Creates History
in Nuclear Construction
   
Cream of
The Crop
   
Safer Project Execution
Also Reduces Costs
Safety First
   
Soil for Water –
A Winner All Round
   
Re-powering
Fallow Lands
   
Digitally Driven
Schooling
   
Keeping an Eye on
Mumbai - The L&T Way
Improving Attendance Through Attention
   
Water Positive Campuses
   
L&T Creates History in Nuclear Construction
   
Cream of The Crop
   
Safer Project Execution Also Reduces Costs
Safety First
   
Soil for Water –
A Winner All Round
   
Re-powering Fallow Lands
   
Digitally Driven Schooling
   
Keeping an Eye on
Mumbai - The L&T Way
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